AI automation for helpdesk in Odoo
Support teams lose hours sorting messages and writing the same replies again. We build automations in Odoo Helpdesk that turn every message into a ticket, sort it, route it to the right team and draft the reply from your knowledge base.
Talk to us about HelpdeskFive suggested automations
Tickets sort themselves.
AI tags category and urgency on arrival; rules assign the team.
Answers drafted from your own knowledge base.
An AI agent drafts the reply from your articles for the agent to send.
Never miss an SLA.
SLA policies escalate tickets close to their deadline.
Spot the angry customer first.
AI flags negative tone so it jumps the queue.
Every email becomes a ticket.
The support address creates and threads tickets automatically.
This is just the startThere is far more to automate in Helpdesk than you see here. Tell us what takes up your team's time.
Common questions
No. The agent drafts the reply and a person on your team checks and sends it. Later you can let simple replies go out directly if you want.
Yes. WhatsApp can be connected so each message becomes a ticket. This needs Meta to approve your business number.
We start from the answers your team repeats and turn them into articles in Odoo for the agent to use.
